Refund & Return Policy
In Accordance with Iraqi Consumer Protection Law No. 79 of 2017
Pursuant to the Iraqi Consumer Protection Law (Law No. 79 of 2017) and international luxury atelier standards, items that have been customized or personalized according to client specifications (including custom foil hot-stamped monograms) and personal cosmetic items (such as lip balms with unsealed packaging) are strictly exempt from voluntary return or exchange, except in instances of genuine defect or transportation damage verified upon receipt.
01.Statutory Consumer Rights in Iraq
Under Law No. 79 of 2017, consumers in the Republic of Iraq are entitled to receive goods that strictly conform to agreed specifications, are free from hidden defects, and are fit for purpose. Maison de Fyné honors all statutory consumer guarantees under Iraqi law.
02.Bespoke Monogram Exclusions
Each Fyné leather casing is personalized individually by hand using precision foil hot-stamping. Because personalized goods cannot be re-stocked or re-sold:
- Non-Returnable: Monogrammed leather cases cannot be returned, exchanged, or refunded for change of mind, choice of color, or personal initial misspelling entered by the buyer.
- Cancellations: Order cancellations or initial changes can only be accommodated within 2 hours of order placement, provided artisan embossing has not yet begun.
03.Cosmetic Hygiene Protection
To ensure the health, safety, and hygiene of all patrons, lip balm cartridges and cosmetic formulas cannot be accepted for return if the exterior tamper seal, protective foil, or packaging has been unsealed or handled, unless an adverse formulation defect is substantiated.
04.Defective, Damaged or Non-Conforming Deliveries
If your bespoke piece arrives with a craftsmanship defect, leather flaw, incorrect monogram stamping executed by our atelier, or physical damage sustained during transit:
Notify our Atelier Concierge within 48 hours of courier delivery at Fyneae@outlook.com with your order number and clear photographs of the defect/damage.
Our master artisan team will inspect the documentation. Upon approval, our courier service will arrange return collection of the defective item at zero expense to you.
You may choose between: (a) An immediate priority replacement crafted and dispatched without charge, or (b) A full refund credited via the original payment method or secure bank transfer.
05.Refund Processing Timelines
Approved refunds are initiated within 3 to 5 business days following receipt and verification of the returned parcel. Depending on your banking institution or electronic payment card issuer, funds typically reflect in your account within 5 to 14 business days. For approved Cash on Delivery orders, refunds are issued via direct bank deposit or digital atelier credit.
Initiate a Claim or Inquire
Reach our customer care team regarding delivery damage, replacement requests, or refund status.